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How to Improve Service Desk Management  Service desk management can be a formidable task for any company in the retail industry. Managers must strike a fine balance between responsiveness, overall efficiency and budget restrictions. The path to a high-performing support service is often a bumpy road and managers need to have the right strategies atRead more

How to Provide Next-Level Customer Satisfaction in Retail Amazon founder Jeff Bezos once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” This philosophy of treating customers like guests inRead more

4 Great Reasons to Outsource Your IT Helpdesk in Retail As retailers both small and large increasingly rely on new technologies in their day-to-day operations, they also need reliable IT support capable of addressing important issues. While some businesses prefer to do this internally, opting instead to outsource your IT helpdesk is becoming more andRead more