Reduce Downtime, Increase Service Levels and Quality of Service.
HELP DESK OUTSOURCING
Want to improve your Helpdesk Support Services?
Advantage2Retail understands your business, and your brick-and-mortar store is the front line. Prevent outages and downtime and increase responsiveness and quality of service with A2R’s help desk outsourcing service.
Why choose our Helpdesk Outsourcing Service?
Personalized and Tailored Support
A2R’s help desk support services provide personalized technical and end-user support for your brick-and-mortar stores, distribution centers and head office that is tailored to your business needs.
Hardware and Software Expertise
Get the support you need for your business’s custom applications, hardware and software to respond to inquiries, troubleshoot functionality issues and increase your efficiency.
Dedicated Multi-lingual Support Staff
Our dedicated support staff is comprised of highly-qualified, multi-lingual technicians with the ability to provide all levels of support in a diverse range of retail and distribution business environments.
Retail and IT Business Process Minded
The A2R team includes business, technical and functional analysts, software developers, process engineers and help desk personnel with a high level of proficiency and experience in retail and IT.
Superior Responsiveness
When you outsource your help desk with A2R, you can count on hours of operation to support retail organizations coast-to-coast, 7 days a week, and increase your responsiveness.
The Benefits of A2R Helpdesk Support Services
As retail and distribution companies scale upwards and attract new customers, providing help desk support services can become increasingly challenging, costly and inefficient. This is why A2R offers a help desk outsourcing solution that will help you reap numerous benefits, including:
Reduced Costs
Hiring and training an in-house staff can be a significant cost to your business. When you outsource your help desk, you can substantially reduce costs associated with having a full-time staff.
Flexibility and Availability
Outsourcing a support team with the ability to operate in different time zones enables you to offer more flexible support hours and allows your clients to get the help they need, whether during or outside of peak hours.
Increased Service Levels
When you outsource your help desk to A2R’s team of qualified experts, you can provide service levels that go beyond the capacity of an in-house team in your organization. Our team has the industry and technical expertise needed to resolve issues competently and efficiently.
Simplified Management
Our help desk outsourcing service will enable you to free up resources and focus on core areas of your business that add the most value. You also save time spent managing additional employees and monitoring their performance.
“Since we have outsourced our store help desk to A2R, we increased store and IT resources efficiency and significantly improved our user service levels.”
“The diligence and responsiveness of their highly skilled and bilingual support team are remarkable, which makes A2R a partner of choice.”
“In the year since we have outsourced our POS helpdesk support, we are extremely pleased with the level and quality of service that A2R provides & would not hesitate to recommend them.”
Ready to Learn More?
Contact A2R today to learn how we can help your Organization Reduce Costs and Increase your Helpdesk Service Levels. We also offer a range of tailored Retail Consulting Services to help Improve and Optimize your Business.
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