Reduce Downtime, Increase Service Levels and Quality of Service.
Reduce Downtime, Increase Service Levels and Quality of Service.
Advantage2Retail understands your business, and your brick-and-mortar store is the front line. Prevent outages and downtime and increase responsiveness and quality of service with A2R’s help desk outsourcing service.
A2R’s help desk support services provide personalized technical and end-user support for your brick-and-mortar stores, distribution centers and head office that is tailored to your business needs.
Get the support you need for your business’s custom applications, hardware and software to respond to inquiries, troubleshoot functionality issues and increase your efficiency.
Our dedicated support staff is comprised of highly-qualified, multi-lingual technicians with the ability to provide all levels of support in a diverse range of retail and distribution business environments.
The A2R team includes business, technical and functional analysts, software developers, process engineers and help desk personnel with a high level of proficiency and experience in retail and IT.
When you outsource your help desk with A2R, you can count on hours of operation to support retail organizations coast-to-coast, 7 days a week, and increase your responsiveness.
As retail and distribution companies scale upwards and attract new customers, providing help desk support services can become increasingly challenging, costly and inefficient. This is why A2R offers a help desk outsourcing solution that will help you reap numerous benefits, including:
Hiring and training an in-house staff can be a significant cost to your business. When you outsource your help desk, you can substantially reduce costs associated with having a full-time staff.
Outsourcing a support team with the ability to operate in different time zones enables you to offer more flexible support hours and allows your clients to get the help they need, whether during or outside of peak hours.
When you outsource your help desk to A2R’s team of qualified experts, you can provide service levels that go beyond the capacity of an in-house team in your organization. Our team has the industry and technical expertise needed to resolve issues competently and efficiently.
Our help desk outsourcing service will enable you to free up resources and focus on core areas of your business that add the most value. You also save time spent managing additional employees and monitoring their performance.
Canada
9378 De Lille,
Montreal, Québec,
H1Z 2P5
Phone Number
514.258.9359
Email Address
info@a2r.ca
United States
Galt Dr., Fort Lauderdale, Florida 33308
Phone Number
954.229.4131
Email Address
info@advantage2retail.com
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The Future of Retail For over a decade and a half, Advantage2Retail