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Brick-and-Mortar Automation: The Death of the Retail Cashier? Foreword Over twenty years ago, Amazon was formed as an online bookstore, and today sells everything from A to Z, and generates over 5% of total retail sales. Less than two years ago, Amazon continued their push into the brick-and-mortar space with their fully-automated convenience store concept,Read more

Helpdesk Services: How to Boost Your Performance If your business offers products and services that often require troubleshooting for your end-users, maintaining a dedicated helpdesk is critical. Inefficient helpdesk services can negatively impact customer satisfaction, which in turn will be detrimental to your continued success. Whether you provide helpdesk services to your clientele or needRead more

Retail Business Expansion Tips for Opening a Second Location Has your retail store been experiencing significant growth to the point where you are planning to open a second location? Retail business expansion is an exciting experience but also one that requires a certain level of caution. Expanding to a new location will extend your real-worldRead more

4 Great Reasons to Outsource Your IT Helpdesk in Retail As retailers both small and large increasingly rely on new technologies in their day-to-day operations, they also need reliable IT support capable of addressing important issues. While some businesses prefer to do this internally, opting instead to outsource your IT helpdesk is becoming more andRead more

Sales-Boosting Retail Store Tips for the Holiday Season This year’s holiday season has arrived and early forecasts predict strong sales for retailers. With consumer spending expected to be on the rise, it’s important for retail stores to be adequately prepared to sell, sell, and sell some more. If your goal is to maximize your salesRead more

4 Ways Retail Consultants Provide Value In an industry as fiercely competitive as retail, effectively contending with your competitors is critical to the survival of your business. In this regard, the help of an outside expert can often be invaluable. For many small-to-medium size retailers, consulting can be a cost-effective way to uncover solutions thatRead more

4 Retail Trends That Show No Sign of Slowing Down As the world of retail continues its steady progression and innovation, many trends seem to come and go on a regular basis. There are, however, certain retail trends that won’t be going anywhere anytime soon. In an increasingly digital landscape, today’s social media-savvy consumer hasRead more

Retail Survival 101 Three things Retailers can do Today, to prepare for the Customer of Tomorrow Overview:   The Retail Industry has changed. The last five years have more greatly impacted the industry as a whole, than all the changes across the last fifty. This year alone, as we previously reported in our article “TheRead more

5 Ways a Retail Helpdesk Can Boost Your Bottom Line The Impact of Customer Satisfaction: There’s no doubt about the impact of customer satisfaction to a company’s overall success. However, there’s been so much focus on personalization and new technology that many retailers seem to have forgotten one of the most important factors towards boostingRead more

M-Commerce Revolution: The Rise of Mobility In our previous article, “E-Commerce Evolution”, we had briefly covered the rise and growth of Mobile Commerce (M-Commerce). While M-Commerce is the latest player in the retail sales game, its growth and adoption rate is staggering (comparative to E-Commerce’s slow evolution), and in addition to online purchasing, this phenomenonRead more