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How Smartphones and Social Media have forever changed the way Consumers Shop Overview: For the last decade, there has been more change and disruption in the Retail Industry, than across the last century. At the core of these changes, is a consumer base which is younger, technologically-enabled and socially-savvy. Mobile Disruption: Mobile devices first changedRead more

Robotics, AI and Retail: 3 Ways Robotics and Artificial Intelligence are Revolutionizing the Retail Industry Overview: If you watch any Sci-Fi movie or television series from the last several decades, there is a long-standing promise of Robotics and AI being employed for the betterment of mankind. While most of the concepts usually end in disaster,Read more

5 Key Omnichannel Retail Strategies New Start-ups Need to Consider We are currently living in an age where online interconnectivity has provided new start-ups with unprecedented opportunities to reach their target markets. As such, omnichannel retail strategies are increasingly becoming the norm for most businesses. While launching a start-up is still an enormously challenging pursuit,Read more

How to Provide Next-Level Customer Satisfaction in Retail Amazon founder Jeff Bezos once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” This philosophy of treating customers like guests inRead more

Customer Retention: Proven Ways to Build Customer Loyalty in Retail It is a well-known fact that retaining your current customers often requires less investment of both time and money than finding new customers. However, many retailers currently struggle to build effective customer retention strategies in today’s overcrowded marketplace. There are several key benefits to customerRead more

Sales-Boosting Retail Store Tips for the Holiday Season This year’s holiday season has arrived and early forecasts predict strong sales for retailers. With consumer spending expected to be on the rise, it’s important for retail stores to be adequately prepared to sell, sell, and sell some more. If your goal is to maximize your salesRead more

4 Retail Trends That Show No Sign of Slowing Down As the world of retail continues its steady progression and innovation, many trends seem to come and go on a regular basis. There are, however, certain retail trends that won’t be going anywhere anytime soon. In an increasingly digital landscape, today’s social media-savvy consumer hasRead more

Retail Survival 101 Three things Retailers can do Today, to prepare for the Customer of Tomorrow Overview:   The Retail Industry has changed. The last five years have more greatly impacted the industry as a whole, than all the changes across the last fifty. This year alone, as we previously reported in our article “TheRead more

5 Ways a Retail Helpdesk Can Boost Your Bottom Line The Impact of Customer Satisfaction: There’s no doubt about the impact of customer satisfaction to a company’s overall success. However, there’s been so much focus on personalization and new technology that many retailers seem to have forgotten one of the most important factors towards boostingRead more

The New Normal: Currently: The Retail Industry is changing rapidly. More changes have occurred in the last five years than in the last fifty. E-Commerce has grown to record highs, and will grow by 50% or more in the next three years; fueled by consumers seeking convenience, discounts and fast fulfillment. The consumer has changed.Read more