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Robotics, AI and Retail: 3 Ways Robotics and Artificial Intelligence are Revolutionizing the Retail Industry Overview: If you watch any Sci-Fi movie or television series from the last several decades, there is a long-standing promise of Robotics and AI being employed for the betterment of mankind. While most of the concepts usually end in disaster,Read more

Helpdesk Services: How to Boost Your Performance If your business offers products and services that often require troubleshooting for your end-users, maintaining a dedicated helpdesk is critical. Inefficient helpdesk services can negatively impact customer satisfaction, which in turn will be detrimental to your continued success. Whether you provide helpdesk services to your clientele or needRead more

5 Key Omnichannel Retail Strategies New Start-ups Need to Consider We are currently living in an age where online interconnectivity has provided new start-ups with unprecedented opportunities to reach their target markets. As such, omnichannel retail strategies are increasingly becoming the norm for most businesses. While launching a start-up is still an enormously challenging pursuit,Read more

Customer Retention: Proven Ways to Build Customer Loyalty in Retail It is a well-known fact that retaining your current customers often requires less investment of both time and money than finding new customers. However, many retailers currently struggle to build effective customer retention strategies in today’s overcrowded marketplace. There are several key benefits to customerRead more

Sales-Boosting Retail Store Tips for the Holiday Season This year’s holiday season has arrived and early forecasts predict strong sales for retailers. With consumer spending expected to be on the rise, it’s important for retail stores to be adequately prepared to sell, sell, and sell some more. If your goal is to maximize your salesRead more

4 Ways Retail Consultants Provide Value In an industry as fiercely competitive as retail, effectively contending with your competitors is critical to the survival of your business. In this regard, the help of an outside expert can often be invaluable. For many small-to-medium size retailers, consulting can be a cost-effective way to uncover solutions thatRead more

4 Retail Trends That Show No Sign of Slowing Down As the world of retail continues its steady progression and innovation, many trends seem to come and go on a regular basis. There are, however, certain retail trends that won’t be going anywhere anytime soon. In an increasingly digital landscape, today’s social media-savvy consumer hasRead more

5 Ways a Retail Helpdesk Can Boost Your Bottom Line The Impact of Customer Satisfaction: There’s no doubt about the impact of customer satisfaction to a company’s overall success. However, there’s been so much focus on personalization and new technology that many retailers seem to have forgotten one of the most important factors towards boostingRead more

2016: State of the Retail Union Foreword: The current state of the Retail is one in flux. Retail has changed more in the last five years than it has in the last fifty. E-Commerce, the once silent threat, has exploded in popularity and usage; led by online giants like Amazon and are claiming a largerRead more

Mobile Coupons – Driving In-Store Customer Engagement & Loyalty: Introduction: Today’s retail landscape is in turmoil. The modern consumer’s expectations can mean life or death to a retail organization. Twenty years ago, E-Commerce began its steady upward climb, and by 2020, will represent more than 11% of total retail sales. Smartphones entered the fray lessRead more